Order Cancelation

The customer has the right to cancel their order after contacting us via email at info@kiposkalou.gr or by phone at 2310 914929.

The customer’s right to cancel their order is valid until the order is handed over to the shipping company.

If the product has been handed over to the shipping company or has been sent for delivery, the customer cannot cancel the order. In this case, the customer must receive the order and then follow the return process. Fresh flower products are excluded from this policy.

If the customer refuses to accept delivery or shows disregard for receiving the order, or commits any other malicious act, the customer is obliged to pay for the shipping costs.

Our company retains the right to appeal to justice in order to claim damages that may have arisen as a result of the customer’s electronic or telephone order